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 MARK SUTCLIFFE 

UX Strategist
& Design Lead

Design • Research • Strategy

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 About Me 

I’m a leader in UX/UI strategy, accessibility, and design, bringing over a decade of experience to complex SaaS ecosystems and multi-surface products.

At the heart are stories; how they are experienced, shared, and used to help people navigate technology, the world, and one another.

Building teams with technology innovators, I translate these powerful human insights into foresight that transforms product strategy, AI adoption, and organisational maturity.

Here you’ll find some of my stories, and maybe become part of one.

 UX Strategy Model 

Through my career, I have used my UX strategy model to transform organisations with little or no user experience to fully embedded, customer-centric enterprises.

The model comprises:

  • 3 core elements: People, product, process

  • 3 key relationships: Identity, delivery, culture

  • 3 perspectives: Experience, organisation, team


Understanding all of them will define your approach to product and experience design in your organisation.

 HOW TO BUILD A UX STRATEGY 

Featured Projects

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 FEXILLON 

Rolling out AI
for Datacentres

Directing strategy for £1M+ AI rollout, scaling to 5,000+ users and improving workflow efficiency 300–500%.

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 ETHICAL AI IN MISSION CRITICAL SPACES 

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 BLUE PRISM 

Design System: Hyperspace

Accelerating the shift from legacy systems to modern web platform through our enterprise design system.

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 DESIGN SYSTEM IMPLEMENTATION

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Clients & Collaborators

Clients

I design, research, and strategise digital experiences for organisations such as:

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